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FAQ

Template troubleshooting

All my templates come with the WooCommerce plugin by default. If you have the Essential plan from Elementor, you won’t have permission to utilize the WooCommerce features, as they require at least the Advanced plan. In this case, you should install the template kit named [title]-elementor-kit *W:O: WOOCOMMERCE*.zip to avoid these errors.


Couldn’t use the Kit — Please make sure, you’re importing the correct file. The name of the file should always be [title]-elementor-kit.zip.

Unable to download the Kit — This could be due to the following reasons:

  1. Ressource limits: your current package at your hosting provider might have resource limits, preventing the Kit from being downloaded. Consider upgrading to a package that offers more resources.
  2. Hosting timeouts: if the issue persists, your hosting provider might be timing out during the import. In this case, think about switching to a different hosting provider. I recommend using Simply.com and selecting the Standard Suite for a smoother experience.

Please make sure, you are uploading the template to Elementor and not accidentally to the WordPress themes section. It’s crucial to upload Elementor templates directly through the Elementor interface, rather than as a WordPress theme.

For a clear understanding of the process, please refer to the installation guide provided. It offers step-by-step instructions on how to correctly install the template.

Additionally, I’ve created a detailed YouTube video that walks you through the installation process. You can watch it here for more guidance.

Is your website looking something like this? 

No worries! This probably happened after making updates to WordPress, Elementor or another third party plugin. The best part? This is easily fixed.

  1. Go to the WordPress Dashboard > Elementor > Tools.
  2. Click the buttons for Regenerate CSS & Data and Sync Library.
  3. Click Save Changes.
  4. Reload your website and all should look fine again!

Verify the active theme

  1. Go to the WordPress Dashboard > Appearance > Themes.
  2. Make sure that you have the Hello Elementor theme activated. Other non-Elementor themes might conflict with Elementor.


Check installed plugins

  1. Go to the WordPress Dashboard > Plugins > Installed Plugins.
  2. Deactivate any plugins you don’t need or aren’t using. Some plugins can cause conflicts with Elementor, leading to unexpected theme changes.
  1. Go to the WordPress DashboardAppearance > Menus.
  2. If the Menu setting isn’t visible there, ensure you have the Hello Elementor theme activated. The Menu option may not appear unless the theme is active.

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entrepreneurs and small businesses

Maria is great, her templates are beautiful, she is super quick to respond and very patient. When I purchased one of her templates she was incredibly quick to install them, even after I had problems with my hosting she was always very helpful. I was looking for elegant templates for my professional makeup artist website in Brazil and Etsy recommended Maria to me, I don’t regret a minute of choosing her. She is the best of the best! I really recommend her, if you are looking for excellent service, Maria is your girl! Thank you so much Maria for all your help!

Luana / Etsy customer

Highly recommend working with Maria! Not only is her template beautiful and easy to use, but her customer service is what really makes her stand out! I had a lot of trouble with my HOST provider to get this template uploaded to my wordpress due to an internal problem from their side, and Maria was there every step of the way helping me to get this up and running. She even took the time and did a massive workaround for me and got the kit working for me.

Bianca / Wander Mom Life

I love how the theme looks and the different page options available. I believe this theme can work for a number of blogs and e-commerce sites. The creator also helped me install the theme. I really appreciated her help!

Dena / Etsy customer

Maria has been a great delight to work with! Her services went above and beyond what she offer’s. I have learned many new things as someone who is illiterate to tech and she was diligent and patient with getting my site on track and it is a amazing as I hoped it would be! She is my 1st and #1 recommendation!

Dene’t / Etsy customer

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